Tyten secures £750k pre-seed funding to automate help desks and guide technicians with AI
This article covers Tyten, a proptech startup, which has raised £750k in a round co-led by Fuel Ventures and Concrete Ventures. The funding will accelerate development of an AI platform to automate help desk workflows and guide field technicians in the facilities management sector, targeting property managers, outsourcing providers and help desk teams.
Tyten (formerly Fixo), a proptech startup, has raised £750,000 in a round co-led by Fuel Ventures and Concrete Ventures, with follow-on participation from Antler and angel investors. The funding will accelerate development of an AI platform aimed at automating help desk workflows and guiding field technicians — a push into a large but underdigitised facilities management market.
Why it matters
Facilities management underpins buildings of all kinds, handling electrical, plumbing, structural and mechanical maintenance, yet the sector has seen relatively little tailored AI and automation investment. The UK market alone is estimated at £60bn, and the global sector at $1.4tn. Tyten’s raise highlights investor interest in operational tooling that addresses everyday maintenance and asset uptime rather than headline-grabbing consumer or enterprise apps.
The company says its product is grounded in more than 400 hours of field research shadowing technicians and help desk teams to capture real workflows and pain points. That practical focus is relevant for clients where small efficiency gains translate directly to cost savings and service-level improvements.
Inside the product
Tyten’s platform automates two core bottlenecks in facilities management: help desk administration and field technician support. Features described by the company include end-to-end handling of repair requests, routing jobs to subcontractors, processing technician reports, flagging missing information and automatic follow-ups.
The company claims its tools can save help desk teams “up to two out of five working days each week” and provide technicians with step-by-step diagnostic and repair guidance, allowing jobs to be closed “up to 80% quicker.” Tyten says 70 to 80% of the new funding will be allocated to engineering and product development, and it is hiring across technical roles to meet demand.
Who are the investors?
Tyten’s £750,000 round was co-led by Fuel Ventures and Concrete Ventures, with follow-on participation from Antler and a group of angel investors. The raise follows earlier support from industry backers and is intended to fund engineering hires and product rollout.
In the announcement, Mark Pearson, Founding Partner at Fuel Ventures, said:
Facilities management is a trillion-dollar market that’s been left behind by modern technology, and Tyten is seizing that gap with clarity, speed and ambition. What stood out to us was the team’s rare mix of deep industry insight and technical execution. They’re not just building a clever tool - they’re reshaping how an entire sector operates.
In the announcement, Taylor Wescoatt, Partner at Concrete Ventures, said:
We have been impressed with the depth of insight Tyten has developed into this enormous and highly fragmented technology ecosystem. LLM’s offer a new dawn to the painful repetitive processes necessary to keep buildings and their occupiers happy and focussed on what they do best. Rarely have we seen such a perfect fit for a new technology, and a strong customer response to an early stage company’s offering.
Founder perspective
Tyten was co-founded by Vladimir Pushmin (CEO), Sergey Nasonov (CTO) and Tom Petrides (CCO). The team combines backgrounds in energy optimisation, AI and commercial real estate, and say they designed the product specifically around the needs of facilities teams rather than adapting tools from other sectors.
In the announcement, Vladimir Pushmin, Co-founder & CEO at Tyten, said:
Facilities management is the invisible backbone of every building - but the technology behind it hasn’t kept up and has lacked the innovation needed. We built Tyten to solve that, working hand in hand with technicians and help desk teams to understand their real challenges.
The company credits Tom Petrides with securing initial pilot customers and Sergey Nasonov with leading the technical architecture and AI development.
The bigger picture
This round sits within a broader push to apply AI to operational and enterprise-facing workflows across the UK and Europe. As investors look beyond customer-facing apps to tools that improve efficiency in sectors such as property, logistics and facilities, funding for niche operational platforms is becoming more common.
Tyten’s focus on embedding AI into the everyday tasks of technicians — and its field-driven product approach — will be followed closely by property managers and outsourcing providers looking to reduce downtime and administrative overheads. For the UK proptech ecosystem, the deal underscores continued interest in startups that target real-world operational problems rather than consumer novelty.
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