VerbaFlo raises £5.3m to centralise resident communications and automate leasing with AI
This article covers VerbaFlo, a London-founded AI startup, and its £5.3m ($7m) growth funding round led by Pi Labs to expand an AI communications platform for residential real estate. The capital is intended to accelerate product development and international expansion, supporting large residential property operators by centralising and automating communications across leasing, operations and resident engagement.
VerbaFlo has raised £5.3m ($7m) in a growth funding round led by Pi Labs to expand its AI communications platform for residential real estate. The London-founded company says the capital will accelerate product development and international expansion after growing to serve more than 200,000 units globally and signing a string of large operators across the UK, Europe and the US.
Why it matters
The real estate sector remains heavily dependent on manual, fragmented communication between prospects, residents and operators. VerbaFlo’s platform aims to centralise and automate that activity across channels and systems, which could materially reduce operating costs and speed up leasing for large portfolios. For property owners and managers handling tens of thousands of units, improvements in response time and conversion can have a direct effect on revenue and operational headcount.
VerbaFlo’s traction — 200,000+ units served, roughly 30,000 new units added each month, and support for more than 180 languages — helps explain investor interest. The company also reports a pipeline of enterprise customers and a presence in multiple international markets, suggesting the product is addressing a common operational challenge in globally distributed portfolios.
Inside the product
VerbaFlo positions itself as a vertical AI communications platform rather than a generic chatbot. Operators create and manage multiple specialised AI agents trained for tasks across leasing, marketing, finance, operations, maintenance and resident engagement. These agents are connected into live systems to qualify leads, answer property queries, schedule viewings, automate follow-ups, process maintenance requests and update records.
The platform centralises conversations from email, web chat, WhatsApp, phone and other channels, and embeds AI into operational workflows so actions can be taken automatically rather than just routed for human follow-up. VerbaFlo says it supports more than 40 use cases across the resident lifecycle and integrates with the back-office systems used by enterprise operators.
Customers named by the company include Homes for Students (HFS), Moda Living, Fusion Students, Housing Hand and Downing. Those operators manage large residential portfolios — student accommodation and private rental housing — and demonstrate the product’s fit with enterprise property management needs.
Who are the investors?
The round was led by Pi Labs with participation from Haatch, Navigate Ventures, Old College Capital — the University of Edinburgh’s in-house venture investment fund — and a group of global family offices, alongside follow-on commitments from anchor investors. VerbaFlo says the new capital brings total funding to roughly £6.8m ($9m) to date.
The lead investor, Pi Labs, is backing the deal from Fund IV and highlights a broader thesis that applied, vertical AI will drive the next wave of value in the built world. Navigate Ventures and other participants framed the investment around VerbaFlo’s ability to augment legacy property systems rather than replace them.
Faisal Butt, Founder & Managing Partner at Pi Labs, said:
Sayantan and his team have built an exceptional AI-native platform for multi-unit residential, using agentic AI to orchestrate leasing and property management. The impact is immediate: faster leasing, lower operational friction and a better resident experience. VerbaFlo is exactly the type of vertical AI company we are backing at Pi Labs, platforms that deliver measurable operational impact for global real estate owners. We believe the next wave of value creation in the built world will be driven by applied, vertical AI, a thesis we are executing on in our latest fund, Pi Labs Fund IV.
Ivan Nikkhoo, Founder and Managing Partner at Navigate Ventures, said:
AI is transforming what is possible in vertical markets like real estate that have often been underserved by traditional enterprise software. The door is now open to bold startups like VerbaFlo that have a clear strategy for augmenting legacy systems and becoming the intelligence layer for the world’s largest real estate operators. We’re excited by the team’s vision and the impact VerbaFlo can have across the industry.
Bay Downing, Joint CEO, Downing, said:
The impact Verbaflo is having on the residential sector is remarkable. By automating lead generation and significantly lowering cost of acquisition for operators, they are solving one of the most persistent challenges in the industry. The traction they have built across the UK and Europe has been exciting to witness, and I look forward to seeing them take this globally.
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Founder perspective
Sayantan Biswas, a co-founder, framed the product as a purpose-built platform for residential property operators that integrates with the systems they already use rather than adding another silo.
Sayantan Biswas, Founder at VerbaFlo, said:
Real estate is one of the largest industries in the world, yet much of its revenue still depends on fragmented communication across channels. We built VerbaFlo to address this by creating a purpose-built vertical AI platform for residential real estate that integrates with the systems operators already use, enabling them to automate and optimise conversations across the resident lifecycle. Today, VerbaFlo supports more than 40 use cases across enquiry management, lead qualification, bookings, onboarding and resident engagement. We are incredibly proud to have the backing of Pi Labs alongside an exceptional group of investors, and this investment will accelerate product development and expand our presence across the UK, US and European markets.
The bigger picture
VerbaFlo’s raise sits within a wider trend of investor appetite for vertical AI applications that solve specific operational problems in large, fragmented industries. For the UK and European propertytech ecosystem, the deal underscores continued funding interest in tools that can be quickly adopted by enterprise operators and scaled internationally.
As VerbaFlo pushes into the US and other markets, its progress will be a test of whether a specialised communications layer can become standard infrastructure for large residential portfolios. The outcome will matter to property owners looking to digitise operations and to UK investors searching for repeatable, software-driven productivity gains in the built environment.
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